Who we are
Our website address is: https://sopestoff.com.au
Our Phone is : Phone: 0410 244 244
If you have a question about this policy or your personal information, contact us via phone or our contact page – https://sopestoff.com.au/contact/
What we collect
We collect personal information that you give us, and some information that is collected automatically when you visit the website.
Information you give us:
- Your name, phone number, email address and delivery or billing address when you place an order, request a quote or get in touch.
- Your suburb, and any photos you send us, when you use the contact form.
- The details of your enquiry or order, including the products or services you ask about.
- Anything else you choose to tell us when you phone or email us.
Information collected automatically:
- Your IP address, browser type, device type, the pages you visit and how you arrived at the website. This is collected through cookies and similar tools used by Google Analytics and by the software that runs the website.
Why we collect it
We use personal information to:
- Respond to your enquiries and provide quotes.
- Process and deliver your orders.
- Provide the services you ask us for and look after you afterwards.
- Keep our records and meet our legal and tax obligations.
- Understand how the website is used so we can improve it.
Cookies and website tools
The website uses cookies, which are small files stored on your device. Some are needed for the website and online store to work, for example to remember what is in your cart. Others help us measure how the website is used.
We use Google Analytics, through Google Site Kit, to see how many people visit the website and which pages they view. Google collects and handles that information under its own privacy policy. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on (tools.google.com/dlpage/gaoptout), and you can change your browser settings to refuse cookies. If you refuse cookies, parts of the online store may not work.
Other services that appear on the website
Some content on the website is provided by other companies, who may collect information about you when it loads:
- Customer reviews are displayed using a Trustindex widget, which loads reviews from third party review platforms.
- The contact form is protected from spam by hCaptcha, which checks that a visitor is a real person.
- Some pages show an embedded Google Map.
- Fonts used on the website may be loaded from Google, which means your browser contacts Google when a page loads.
These companies handle information under their own privacy policies.
Who we share information with
We do not sell your personal information. We share it only with people and businesses who help us run Wundaguard, such as our website host, payment provider, couriers and other delivery partners, IT and analytics providers, and our accountants, and only as much as they need to do their job. We may also share information if the law requires it.
Some of these providers store information outside Australia, including in the United States. Where that happens, we take reasonable steps to make sure your information is handled appropriately.
Keeping your information safe
We take reasonable steps to protect personal information from misuse, loss and unauthorised access. We keep personal information only for as long as we need it for the purposes above or as the law requires, and then we take reasonable steps to delete it or de-identify it.
Accessing and correcting your information
You can ask to see the personal information we hold about you, and ask us to correct it if it is wrong or out of date. Contact us using the details above. We may need to confirm who you are first, and we will respond within a reasonable time.
Complaints
If you are unhappy with how we have handled your personal information, contact us first and we will look into it. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner at oaic.gov.au or on 1300 363 992.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page, with the date it was last updated.
